FAQs

Buddy Pet-faq

Buddy Pet Your personalized Pet Memorials

Buddy Pet is a soft and adorable, 1:1 replica version of your pet!

Buddy Pets are made in a standard size range of 4 to 24 inches in length. The actual size you will receive is based on many factors including type of pet, breed, and artistic interpretation. The following chart can help determine what size to anticipate based on pet type.

Type of Pet                                                                         Length (inches) 
Small Animals (rabbits, guinea pigs, etc.)                                    4 – 8                      
Dogs                                                                                       13 – 24
Cats                                                                                        13 – 24
Horses and other large animals                                                  20 – 24

Exact size is never guaranteed, but you can request a specific size within this range in the characteristic or notes fields when placing your order.
All pets are welcome into BuddyPet This includes: Dogs, Cats, Birds, Pigs, Frogs, Horses, etc.(the list goes on)
  • We do not do art for humans, strictly only pets.
  • Buddy Pet are handmade using Premium Fur, Premium Cotton. We choose from literally thousands of synthetic fabrics to find the best match for your pet. The most common plush materials we use are polyester and acrylic. We also utilize water-based airbrushing techniques to get certain color effects. All materials and parts used to make your personalized pet memorials are upheld to the strictest safety measures.

    The best way to care for your Buddy Pet to keep it dry and clean. Buddy Pet are colored using water-based airbrushing so excess moisture should be avoided as it could potentially cause fading. This doesn’t mean you can’t hug your Buddy Pet multiple times a day, every day! It just means you shouldn’t submerge it in water. If you do need to clean your Buddy Pet, never attempt to wash it. Buddy Pet should be dry cleaned only.

    We do our very best to ensure that your Buddy Pet captures the characteristics and likeness of your pet to the absolute best of our abilities. We are very proud of our products and how much they resemble the actual pets.

    You will select the position for your Buddy Pet. If your pet has a special position you would like to have us attempt to capture simply include this in the characteristics section when placing your order and we’ll make it happen free of charge. If for some reason we can’t duplicate the custom position we will contact you to tell you so and see if you’d like to proceed with another position.

    Almost everything! Depending on your pet, you get to choose the following options; body position, mouth position, ear positions, eye colors, and tail position.

    We do offer a $30 duplicate discount for each identical Buddy Pet of the same pet, but there is not a discount for multiple Buddy Pets of different pets or the same pet with different options.

    This is not something we can offer. Our products require a specific process to create and materials cannot be substituted.

    It sure is! You can add an optional zipper pouch to the order. This special feature is an additional $20. You will be able to select this option as an add-on when placing your plush Buddy Pet order.

    It takes 6 weeks for a Buddy Pet to be delivered. Our delivery times are estimates and not guaranteed. However, if you need your Buddy Pet sooner or by a specific date, there are guaranteed 2-week , 4-week and 6-week rush-delivery options available. More in please check on Shipping Policy.

    Ordering

    If you have placed an order, you can check the status anytime by email us anytime at support@buddypetshop.com. Once your order is shipped, you will receive a tracking number via email.

    Visit our Photo Guide Lines for a detailed explanation of what we suggest for pictures, including quality, lighting, framing and focus. These are merely guidelines of what we’d prefer but we will absolutely work with whatever pictures you have if your pet has passed away.

    Simply, please contact us via Email spport@buddypetshop.com

    Payment

    We curently accpet PayPal only.

    No, we do not store payment information.

    International customers may be charged duties/taxes to receive their order once it is shipped. This is charged by customs and collected by the shipping company and cannot be prepaid.

    If want to be our agent,  Please call or contact us at support@buddypestshop.com to inquire about larger quantities

    Shipping

    Yes, we do ship worldwide, directly from the China. More details please see our Shipping policy.

    We offer Free Shipping via Standard Shipping, Orders to following regions will take 2~3 weeks: United States, Canada, Australia, New Zealand, EU, Southeast Asia,East Asia.The rest of the world will need 4-7 weeks

    It’s always best to place your order as soon as possible, Please note these are custom products so production time can vary so you should place the order as far in advance as possible.

    If you want to have faster shipping experience, please use our expedited shipping(Please contact us support@buddypetshop.com).

    Cancellations/Returns

    If you decide you no longer want to proceed with your order following purchase you can cancel within 24 hours of the time of transaction, so long as we have not started work on your design. If you email us beyond the 24 hours point, there is a very high chance that we have already done work on your design.

    We are not able to cancel orders that have already been worked on. More detials, please see our Return Policy.

    If you receive the incorrect size, product, print or if your product was damaged during shipping, we will gladly replace it without question. More detials please see our Return Policy.

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